Customization

Can I change the colors of the costume?

Yes. We support custom color requests. Please select the custom option on the product page and leave your color requirements in the order notes. If available, you may also provide a PMS color code for reference.

Can accessories be removed?

Yes. Many costume accessories such as hats, shirts, shorts, or jerseys can be adjusted or removed depending on the design. Please leave your request in the order notes before checkout.

Can you print our logo on the costume?

Yes. We support logo customization. Please leave your request in the order notes and send your logo file to sale@greatmascot.com.

Can you make a custom mascot based on our picture?

Yes. We offer custom mascot production based on customer-provided images or drawings. Please send your reference files to sale@greatmascot.com for review and quotation.

Orders

How do I place an order?

Browse the product you want, choose the size or custom option if needed, add it to your cart, and proceed to checkout. After entering your shipping information and completing payment, your order will be processed.

Can I cancel my order?

Yes. Orders can be canceled within 24 hours for a full refund. After 24 hours, a cancellation fee may apply depending on the production stage.

Can I order by phone?

At this time, orders are accepted online only.

Where can I leave special requirements?

You can leave special requirements such as custom colors, logos, or design changes in the order notes during checkout, or send them to sale@greatmascot.com.

Payment

What payment methods do you accept?

We accept payments via PayPal. You can also use a credit card or debit card through the PayPal payment page.

Do I need a PayPal account?

No. You can pay with a credit card or debit card on the PayPal page without registering for a PayPal account.

Is my payment secure?

Yes. Payments are processed securely through PayPal, and our website uses SSL encryption to protect your information.

Size

How do I choose the right size?

Please choose your size based on height. If you need a better fit, you can leave your height, weight, bust, and waist details in the order notes for reference.

Do you charge extra for plus size?

No. Plus size adjustments are generally available without additional charge.

Shipping

What shipping options are available?

We offer free shipping and express shipping. Delivery times vary depending on the shipping method selected.

How long does delivery take?

Total delivery time includes both processing time and shipping time. Processing usually takes 3–5 working days. Shipping time depends on the shipping method selected at checkout.

Can I receive my order urgently?

If you need the costume urgently, please leave your required delivery date in the order notes or contact us before placing the order. We will confirm whether the schedule can be met.

Can I change the delivery address after placing the order?

Yes, if the order has not yet been shipped. Please contact us as soon as possible with your correct address and order number.

Contact Us

If you have any additional questions, please contact us at:
Email: sale@greatmascot.com