Payment Methods
GREATMASCOT
Payment Methods
GreatMascot accepts PayPal, credit cards, Google Pay, and Apple Pay. Choose your preferred payment method at checkout and review your order details and final total before completing payment.
Google Pay and Apple Pay availability may vary by device, browser, and region. Please choose from the payment options shown at checkout.
Confirm your order and payment
Before paying, check:
- Your products Your selected products, options, and customization requirements.
- Your details Your billing and delivery details.
- Your total The selected currency, shipping charge, and final order total.
Full payment is required before production begins. We confirm your order and begin production once full payment is confirmed and the necessary order details have been agreed.
If a payment fails or remains pending
Check your order status, your payment provider's transaction history, and any payment confirmation email before trying again. If you have been charged, see a pending payment, or are unsure whether payment was completed, contact us before making another payment. We can help check the order status and avoid duplicate payments.
If your card is declined, check the details entered on the payment screen. Your payment provider or card issuer can help with payment restrictions or authorization issues.
Payment information and privacy
Your chosen payment service processes your payment details under its own terms and privacy policy. GreatMascot receives payment confirmations and transaction information needed to manage your order; we do not store your full card number or card security code.
Please do not send card numbers, card security codes, payment account passwords, or one-time verification codes to customer support. Read our Privacy Policy for more information about how we handle customer and order information.
Refunds
Approved refunds are issued through the original payment method within 3 working days after approval. This is the time for us to issue the refund. Your payment provider, bank, or card issuer may need additional time before the funds appear in your account.
See our Returns & Refunds policy for cancellation conditions, refund eligibility, and the request process. These arrangements do not limit your consumer rights under applicable law.
Need help with your payment?
Contact our team with your order number, if available, and a brief description of the issue. You may include the payment transaction reference or a screenshot of the error, with sensitive payment details removed.
GreatMascot is operated by Beijing Yunqi Hongmeng Trading Co., Ltd. (北京运起鸿蒙贸易有限公司).