1. About GreatMascot

GreatMascot is operated by Beijing Yunqi Hongmeng Trading Co., Ltd. (北京运起鸿蒙贸易有限公司). The words “we,” “us,” and “our” refer to this company; “you” refers to the customer or website user. Customers ordering for a business or other organization must have authority to act on its behalf.

The specifications and special arrangements we agree with you in writing form part of your order. Our registered address and customer service details appear at the end of this page.

2. Using Our Website

Please use the website lawfully and give us accurate contact, billing, delivery, and order information. Tell us promptly if a detail needs correcting. If you use an account, protect your password and contact us if you suspect unauthorized access.

Do not place fraudulent orders, upload harmful material, disrupt the website, or try to access another customer's account or information.

3. Product Details and Custom Specifications

Most GreatMascot products are made to order. Check the description, sizing guidance, selected options, and included components before purchasing. An accessory shown in a photograph is included only if the product description or agreed order specifications say so.

For customization, provide the required measurements, artwork, color preferences, and design instructions before production is confirmed. Carefully check any design proof or specification we send for approval, including logos, lettering, proportions, and measurements.

Contact us promptly about changes. If a change affects the price or production schedule, we will explain the effect and obtain your agreement before carrying it out. Screen settings and handmade production may cause minor differences in appearance; they do not excuse defects or a material departure from the description or agreed specifications. Approving a design does not waive your rights if we supply a defective or non-conforming product.

4. Prices, Payment, and Order Confirmation

Check the currency, product price, customization options, shipping charge, and final total displayed at checkout or in your agreed quotation before paying. We will not increase an agreed price or make a material substitution without your consent.

Payments are processed through PayPal. You may use a PayPal account or the eligible credit or debit card options that PayPal offers for your transaction. Payment without a PayPal account is available only where PayPal provides guest checkout; it is not available for every customer or order.

Full payment is required before production begins. We confirm an order for production once payment is confirmed and the necessary order details have been agreed. Keep your order details and payment confirmation for reference.

If a payment problem, unavailable item, or listing error prevents fulfillment, we will contact you to explain the issue and discuss the available options. If we cannot fulfill your order and you do not agree to an alternative, we will refund the payment for the unfulfilled items and any associated shipping service that will not be provided. This does not limit other remedies required by law.

5. Production and Delivery

Production normally takes 3–5 working days after payment and the details needed to make your order have been confirmed. Complex custom work may take longer.

• Free Shipping: normally 10–15 working days after dispatch.
• Express Shipping: normally 3–7 working days after dispatch, generally with DHL or FedEx. The currently listed charge is USD $150; review the shipping amount shown at checkout for your order.

Allow time for both production and transit. With the usual production period, total delivery time is approximately 13–20 working days for Free Shipping or 6–12 working days for Express Shipping. Working days exclude weekends and relevant public holidays.

These times are estimates, and customs procedures or carrier disruptions may cause delays. Tell us about an event deadline before ordering so we can discuss the schedule. Estimates do not override a delivery commitment we expressly agree with you or any legal remedies for late or missing orders.

Check your delivery address carefully and contact us promptly for corrections; changes may not be possible after dispatch. Contact us with your order number and available tracking details if a parcel is delayed or missing. See our Shipping Policy for further delivery information.

6. Customs Duties and Import Taxes

Orders are shipped with customs duties and import taxes included under DDP (Delivered Duty Paid) arrangements for the agreed destination. Customs authorities or carriers may still request documents or inspect a shipment.

If you receive an additional payment request, contact us before paying whenever possible and send your order number, tracking details, and the notice. If immediate payment is needed to release the parcel, retain the official invoice and receipt. We will check the documents and arrange reimbursement of customs duties or import taxes already covered by your order. Our Customs & Duties policy explains the assistance process.

7. Canceling an Order

You may cancel within 24 hours of placing your order for a full refund. Email sale@greatmascot.com with your order number and cancellation request within that period.

After 24 hours, cancellation depends on how far the work has progressed. If cancellation is possible, a charge may apply for work already completed; we will explain the amount and its basis before processing the cancellation. Only after the 24-hour period may an order already in production or dispatched be non-cancellable under our store policy. These restrictions do not affect mandatory cancellation or refund rights.

8. Returns, Replacements, and Refunds

Our store return policy covers manufacturing defects, damage during shipping, and wrong items or material differences from the confirmed order caused by our error.

Please inspect your delivery and report apparent problems within 3 calendar days of receipt. Email your order number, a description, and clear photos or videos where available. For shipping damage, keep the packaging and shipping label. We will review your request within 3 working days and explain if further information is needed. The 3-day reporting period does not shorten any claim period or remove a remedy provided by applicable law.

For a verified issue, we prioritize replacement, remaking the affected product, or reshipment. If replacement is not feasible, we will arrange an approved refund. Other remedies remain available where required by law.

Contact us before returning an item. If a return is needed, customer service will provide the approved return address and instructions. Our registered address is not a return address. We cover return shipping for verified defects, shipping damage, or our order error. For other approved returns, the customer pays return shipping unless applicable law requires otherwise.

Approved refunds are sent through the original PayPal payment within 3 working days after approval. PayPal or your bank may require additional time to show the credit. Original shipping charges are refundable when the issue is our responsibility or applicable law requires a refund; otherwise they are not refundable.

Subject to the 24-hour cancellation promise and applicable law, our store return policy does not cover a change of mind, incorrect measurements supplied by the customer, or a custom item that matches the agreed requirements. Statutory withdrawal rights remain available where they apply: making an item after an order is placed does not automatically exclude every such right. See our Returns & Refunds policy for the full procedure.

9. Artwork and Intellectual Property

You must hold the rights or permission needed for any artwork, logo, trademark, character, or reference material you ask us to reproduce. Submitting materials does not transfer ownership of them to us. You authorize us to use them only as necessary to assess, produce, and support your order. This permission does not grant us a general right to use your materials for advertising.

Purchasing a costume does not automatically transfer copyright or trademark rights or provide a license to use a third-party character. Any transfer of rights in a newly created design must be separately agreed in writing. We may decline a request that appears to infringe another party's rights.

Text, images, and design materials on this website belong to their respective rights holders. Commercial reproduction or reuse requires permission or another lawful basis.

10. Product Use and Care

Follow the use and care instructions supplied with your product. Damage caused by misuse, unauthorized alterations, or failure to follow those instructions may fall outside our store remedies for manufacturing defects. This does not remove rights relating to an underlying defect or other mandatory product protections.

11. Privacy and External Services

Our Privacy Policy explains how we handle personal information for website use, purchases, custom requests, and customer support. PayPal and other external services linked from the website have their own terms and privacy policies. Please review them when using those services.

12. Responsibility, Legal Rights, and Disputes

We are responsible for supplying products that meet the agreed description and specifications and for providing remedies required by applicable law. If you have a concern, contact us with your order number, the issue, and the resolution you are seeking so we can review it.

Only where permitted by applicable law, we exclude liability for indirect or consequential losses and limit liability relating to an order to the amount paid for the affected product. These limits do not reduce refunds, reimbursements, or other remedies due under these terms or mandatory consumer law.

No term excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable law protects those rights. Your mandatory consumer rights take precedence over any conflicting store condition.

These terms are governed by the laws of the People's Republic of China, subject to any mandatory consumer protections applicable in your place of residence. You remain free to use a court with jurisdiction or a consumer dispute resolution procedure available under applicable law.

13. Updates to These Terms

We may revise these terms by posting an updated version on this page with a new date. Changes apply to future orders. Your existing order remains subject to the terms in effect when you placed it, unless a change is required by law or expressly agreed between you and us.