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Track Your Order

GreatMascot · Shipment tracking

Track Your Order

See how your mascot is making its way to you. Enter the tracking number supplied for your shipment to look up available delivery updates.

Track your shipment

Have your parcel's tracking number ready. This is different from your GreatMascot order number.

Check your shipping details for the number, or ask our support team if you cannot find it.

This lookup uses 17TRACK. When you submit, your tracking number is shared with that service.

You can also visit 17TRACK and enter your number there.

Need an order update?

Before dispatch, you can check orders linked to your account in Order History. Most costumes are made to order; production normally takes 3–5 working days after payment and the necessary details are confirmed. Complex customization may take longer.

Missing a tracking number, seeing an unclear update, or still waiting after the estimated delivery window? Email sale@greatmascot.com with your order number, the email address used at checkout, and your tracking number or a screenshot if available. You can also visit Contact Us.

Shipment updates are supplied by 17TRACK and the delivery carrier. Delivery dates shown are estimates.