Welcome to GreatMascot (greatmascot.com). By accessing or using this website, you agree to be bound by the following terms and conditions.

1. Use of the Website

• You agree to use this website for lawful purposes only
• You must not engage in activities that may harm the website or its users
• All content on this website is protected by intellectual property rights

2. Products & Orders

Most products are custom-made based on customer requirements.

• Customers must provide accurate design, size, and shipping information
• Orders are confirmed after payment and final details are agreed
• We reserve the right to cancel or refuse any order if necessary

3. Payment

• All payments are processed securely via PayPal
• Full payment is required before production begins
• We do not store or access your payment details

4. Production & Shipping

• Production time: 3–5 working days
• Shipping time: 3–15 working days

All orders are shipped with duties and taxes included (DDP). Customers are not required to pay additional customs fees in most cases.

5. Returns & Refunds

• Returns are accepted only for defective, damaged, or incorrect items
• Requests must be submitted within 3 days of delivery
• We prioritize replacement (re-production or re-shipping) before refunds

Please refer to our Refund Policy for more details.

6. Limitation of Liability

We are not liable for indirect or consequential damages arising from the use of this website or products. Our liability is limited to the amount paid for the product.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or policies of those websites.

8. Updates to Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.

9. Governing Law

These Terms are governed by the laws of the People’s Republic of China.

10. Contact Information

Email: sale@greatmascot.com
Company Name: Guangzhou Zhong Yi Song Trading Co., Ltd.
Address:
Room 101, No. 2, Xiajie, Beiping Community
Kemulang, Tianhe District
Guangzhou, Guangdong, China