Help Page
Welcome to the Help Center of GreatMascot (greatmascot.com). This page provides general guidance on how to place an order and manage your purchase. If you need further assistance, please contact our customer support team.
How to Place an Order
- Select your desired product and choose the appropriate size
- Add the item to your shopping cart
- Proceed to checkout
- Enter your shipping information
- Select your preferred shipping method
- Complete payment via PayPal
Once your payment is successfully completed, your order will be processed.
Order Processing
- Production starts after payment confirmation
- Processing time: 3–5 working days
- Shipping time: 3–15 working days depending on shipping method
After shipment, you will receive an email with tracking information.
Account & Login
- You may create an account or check out as a guest
- Registered users can track orders and manage information
Order Cancellation
Orders can be canceled within 24 hours after payment for a full refund.
If payment has not been completed, the order will not be processed.
Payment Method
We accept payments via PayPal. You can pay using your PayPal account, credit card, or debit card.
Shipping & Delivery
- Free Shipping: 10–15 working days
- Express Shipping: 3–7 working days
- Duties and taxes included (DDP)
Contact Support
If you need help, please contact us:
Email: sale@greatmascot.com
Phone: +86 13407581541