At GreatMascot (greatmascot.com), we are committed to providing reliable products and clear customer service throughout your purchase experience.

1. Product Quality

Our mascot costumes are produced using durable materials such as cotton, polyester, and polyfoam. Each product is carefully checked before shipment to ensure it meets the confirmed order requirements.

2. Custom-Made Process

Most of our products are made to order. Production begins only after order confirmation.

We aim to provide clear communication before production and can provide updates during the process if needed.

3. After-Sales Support

If there is a quality issue, shipping damage, or incorrect item, please contact us within the specified return period.

We will provide a solution such as replacement, re-production, or refund according to the situation.

4. Secure Payment

All payments are processed securely through PayPal. We do not store or access your payment information.

5. Data Security

Our website uses standard security measures, including SSL encryption, to protect your personal information during transactions.

6. Customer Support

We provide customer support via email and aim to respond within 1 working day.

Email: sale@greatmascot.com