At GreatMascot (greatmascot.com), all orders are processed before shipment. The total delivery time consists of processing time and shipping time.

1. Processing Time

Processing time typically takes 3–5 working days.

For customized products, additional time may be required depending on design complexity.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Free Shipping
  Delivery time: 10–15 working days
  Cost: Free
• Express Shipping
  Delivery time: 3–7 working days
  Carriers: DHL / FedEx
  Cost: $150

Total delivery time = Processing time + Shipping time.

3. Shipping Coverage

We provide worldwide shipping to most countries.

4. Duties & Taxes

All orders are shipped with duties and taxes included (DDP).

Customers are not required to pay additional customs fees in most cases.

5. Delivery Notes

• Please ensure your shipping address is correct and complete
• PO Box and APO/FPO addresses may not be supported for express shipping
• Delivery times may vary due to customs or carrier conditions

6. Contact Information

If you have any questions about shipping, please contact us:

Email: sale@greatmascot.com
Address:
Room 101, No. 2, Xiajie, Beiping Community
Kemulang, Tianhe District
Guangzhou, Guangdong, China